RETURN POLICY

  • We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase; Shipping details will be sent to you by the shipping company.
  • To start a return, you can contact us at support@duneus.com. Please note that returns will need to be sent to the following address:

Short National Address: RMTC4074

4074

Saad ibn Obaid Alawsi Street

Taiba District,

Riyadh, Saudi Arabia

  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Saudi Arabia, shipping your goods may take longer than expected.
  • You can always contact us for any return questions at support@duneus.com.

Damages

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item .

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@duneus.com

You have the right to cancel the purchase if Duneus is late in delivery for more than 15 days from the date of concluding the contract or from the agreed delivery date, and you have the right to recover what you paid.